*Learning Outcomes*
• You will hone your management and leadership skills and gain a clear understanding of what best practice looks like
• Understand the requirements of the management role, including the tasks and responsibilities a manager undertakes, such as accountability and authority.
• Understand the difference between management and leadership, including how to develop skills using different management and leadership approaches
• Understand what is meant by “organisational culture” and business mission, vision and values
• Understand the impact of your role and the link between yourself, the team, and how you collectively contribute to the overall success of the organisation
• Understand the different aspects of communication including behavioural styles and effective communication
• Develop skills around effective listening, questioning, language, influencing, negotiating and instructing
• Have the knowledge, skills and behaviours required to be effective in a management role