Managing Performance
Managing performance within a team is a critical part of the role of a manager. Managing exceptional performance is as important as managing poor performance.
This module outlines all of the tools and skills required for managing performance, including coaching for performance, providing constructive feedback and the different approaches that can be used when aligning individual goals with business goals.
Learning Outcomes
• Understand how to assess and manage different levels of performance
• Understand the performance spectrum and the ongoing process
• Understand the benefits of both formal and informal performance management
• Understand how to identify and define individual goals and how to align them with business priorities
• How to communicate clear and relevant expectations, goals and objectives
• How to receive and deliver feedback to support improvement
• Understand the different methods available to support performance and development reviews